Action: MD.3 | Longmont Indicators / Water Efficiency Plan

MD.3Leak monitoring, alerts, and notifications

Progress

On time

Not started
Planning
Implementation
Continuous

Modern water meters installed by the City enable monitoring for leaks and abnormal water use. Longmont staff routinely run a report of residential accounts “flagged” for continuous consumption that has been occurring for 14 days. Staff then send a letter notifying customers of the “flag” and provide them tips on how to find and repair leaks. Customers with continuous consumption of more than 10 gallons per hour for 14 days receive a phone call from a Customer Service Representative. This practice will continue until an online water use portal is available for customers, which will automate the leak alert process.

Tasks

What has been done?

12/30/2024
Automated Meter Reading (AMR)
Making progress on installing electronic meters is integral to evaluating water loss and developing strategies. Ultimately the goal is to have meters electronically relay incremental data through "gateways" to show real-time data on a public-facing real-time data portal. This will allow leaks at the service connection to be detected sooner. Twelve out of nineteen gateways are currently in use, another propagation study will occur after all nineteen gateways are installed. The City received a WaterSMART Grant to support the installation of new AMR meters in 2020, about 99% of water meters are now radio read.
Supply chain disruptions have slowed down access to new meters and gateways.
12/31/2023
Launch Continuous Use Notifications
In lieu of an automated, customer-facing data portal, the City has taken a proactive approach by sending manual notifications to customers experiencing continuous flow through their water meters for a minimum of 14 days.

Related actions

Implementation (On time)
Sustainability Plan
W-2. Complete an analysis of water loss and recommend strategies for subsequent actions

MD.3Leak monitoring, alerts, and notifications

Progress

Tasks

What has been done?

Automated Meter Reading (AMR)

Launch Continuous Use Notifications

Related actions

Theme

Overarching Theme

Timeline

Responsible organizations

Contact persons

How this action contributes to the outcome

Progress

Lead paragraph

Tasks

What has been done?

Automated Meter Reading (AMR)

Launch Continuous Use Notifications

Related actions

Summary and contacts

Theme

Overarching Theme

Timeline

Responsible organizations

Contact persons

How this action contributes to the outcome